Privacy Policy
Effective date: November 13, 2026
The Trusted Trades Program ("Trusted Trades," "we," "us") respects your privacy. This policy explains what information we collect through trustedtradesprogram.com, how we use it, and the choices you have.
Who we are
The Trusted Trades Program is a directory and referral network of vetted home service businesses, run by Nexus Trusted Trade Partners as a program of Nexus Networking in the San Francisco Bay Area, California. Questions about this policy: [email protected] or (650) 400-8468.
Information we collect
- Referral requests: when you fill out our referral form, we collect your first and last name, email, phone number, city or zip, the kind of work you need and any project details you share.
- Partner applications: when a business applies, we collect the business name, contact name, email, phone number, trade, website, license number, membership choice and any notes.
- Information collected automatically: we use Cloudflare Web Analytics, which counts visits without cookies and without identifying you. If we add Google Analytics, it will load only after you click Accept on a cookie banner, and never if your browser sends a Global Privacy Control signal. Our host also keeps basic technical logs (such as browser type and IP address) for security. Our forms use Cloudflare Turnstile to block spam bots.
- Links to other sites: partner websites, Instagram and the Nexus Networking website have their own privacy policies.
How we use your information
- To answer your request and match you with a vetted partner
- To introduce you to that partner, when you ask us to
- To review a business that applies against the Nexus Standard and to contact the applicant
- To improve our website and understand how visitors use it
- To comply with legal obligations
We do not sell your personal information, and we do not share it for targeted advertising.
How we share information
When you ask us for a referral or an introduction, we share your contact details and project information with the partner we match you with, at your request. We also use service providers who help us run the website, such as our host (Cloudflare) and the service that delivers our form submissions by email (Resend), only as needed to provide their services to us. We may also share information if required by law.
How long we keep it
We keep your information for as long as needed to provide the service and to keep reasonable business records, then delete it.
Your California privacy rights
If you live in California, you have the right to:
- Know what personal information we have collected about you, where it came from, why we use it and who we share it with
- Ask us to delete it
- Ask us to correct it
- Opt out of the sale or sharing of your information (we do not sell or share it; see Do Not Sell or Share My Personal Information)
- Limit the use of sensitive personal information (we do not collect it through this website)
- Not be treated differently for using these rights
Global Privacy Control: if your browser sends a Global Privacy Control signal, we treat it as a request to opt out, and analytics cookies do not load.
How to make a request: email [email protected] or call (650) 400-8468. We will confirm that we received your request within 10 business days and respond within 45 days. We may ask for details, such as the phone number or email you used with us, to confirm it is really you.
Authorized agents: you may have someone make a request for you. We will ask for your written permission and may confirm the request with you directly.
Information we collected in the last 12 months
- Identifiers: name, email address, phone number and IP address
- Request details: the kind of work you asked about and what you told us about your project or business
- Internet activity: pages viewed on this website
We collect this from you and from your browser, use it for the purposes listed above, and share it only as described above. We have not sold or shared personal information in the last 12 months.
Shine the Light
California law lets residents ask which personal information a business shared with other companies for their own direct marketing. We do not share personal information for that purpose.
Children's privacy
Our website is not directed to children under 16, and we do not knowingly collect, sell or share their information.
Security
We use reasonable measures to protect your information. No website or email system is completely secure, so please do not send sensitive information like payment card numbers by email.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it last changed.
Contact us
Nexus Trusted Trade Partners, a program of Nexus Networking · [email protected] · (650) 400-8468